EqualOpportunities/ Anti-Discrimination (SERVICE PROVISION) Policy
The term ‘visitor’ used below refers to anyone (including patients and their family members,other visitors and contractors ) making use of the Practice’s premises and services (except employees for whom the Equal Opportunities/Anti-Discrimination (Employment) Policy [*] applies).
- the Practice Manager will investigate the matter thoroughly and confidentially within three working days
- the Practice Manager will then establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within ten working days
If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.
2. Discrimination against the Practice’s staff
The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor, who expresses any form of discrimination against, or harassment of, any member of our staff, will be required to leave the Practice’s premises forthwith. If the visitor is a patient, he/she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.